We accept returns of unused and undamaged items within 7 days of delivery.
To qualify for a full refund, items must be returned:
Refunds will be issued to the original method of payment.
Please note:
If proof of purchase is unavailable and a refund is approved at our discretion, valid identification may be required.
To begin a return, email services@orientware.co with the following:
Once approved, return instructions will be provided.
If your item arrives damaged during shipping, please contact us within 7 days of delivery at services@orientware.co with:
Where possible, we may offer repair services as an alternative to replacement or return, in collaboration with our artisans and restoration partners.
Due to limited production runs, we recommend placing a new order for the desired item before returning the original.
All returns must follow the standard return process.
Return shipping costs remain the responsibility of the customer.
Orders can be cancelled before shipment.
Once dispatched, orders cannot be modified or cancelled.
If you receive an incorrect item or your order is incomplete, please contact services@orientware.com with:
Note: Large or mixed orders may be shipped in multiple parcels.
Customers are responsible for:
If duties are refused and the parcel is returned:
For any questions, contact services@orientware.co
We aim to respond promptly and resolve all enquiries with care.
