We aim to deliver all in-stock orders within 7–10 business days.
As a small team working with artisan-made pieces, timelines may vary slightly depending on availability and destination.
For preorder items, delivery will take longer.
Our team will contact you directly with an estimated shipping timeframe once your order is placed.
We currently ship to:
Orders are dispatched directly from our partner workshops in China and Japan, depending on the origin of each piece.
Please note:
We work with a selection of international carriers, including:
Carrier selection may vary depending on destination and logistics efficiency.
For any questions regarding your order, please contact:
services@orientware.co
If you need to update your shipping address, please contact us as soon as possible with:
Address changes can only be made before dispatch.
Once the parcel has been handed to the carrier, we are unable to modify the delivery details.
We take care in ensuring every order is prepared and dispatched accurately.
However, once a shipment leaves our facility, responsibility is transferred to the carrier under standard international shipping terms.
All orders are shipped under FOB Origin (Free On Board) terms.
This means risk transfers to the customer once the package is collected by the carrier.
If tracking confirms delivery to the provided address, the order is considered fulfilled.
We are not liable for loss or theft after this point.
If a shipment is lost before delivery is confirmed:
We are not responsible for items stolen after confirmed delivery.
We recommend:
Customers may lodge claims directly with the shipping carrier for:
We are happy to provide supporting documentation where required.
Customers are responsible for ensuring all shipping details are accurate at checkout.
We are not liable for deliveries made to incorrect or incomplete addresses provided at the time of purchase.
